Above and Beyond Stories
A National Producer and Distributor of Lubricants
Top Tiered Distributor Incentive Program
London England ultimately Vancouver 2005
(Testament to Vendor Relationships)

This valued long time client had promoted their trip to London throughout the year, with the incentive program executing in summer of 2005. Within less than a week prior to the group travel dates, London’s central transportation network was terrorized by several bombs, resulting in 52 civilian casualties. These events had a dramatic impact on the client and safety concerns for their top distributors, who would most likely refuse to go to London. At the very last minute, with the able assistance of the seasoned Account Executive, our planning and purchasing team was able to use their strategic relationship with Fairmont Hotels, and to fully relocate the group to a split program in Vancouver and Whistler. Our air team systematically rebooked tickets to Canada. In addition, they applied skilled negotiation to execute a complete revision of our London contract with all destination partners, limiting any client financial exposure by committing to a revised group program to London the following program year, 2007. Galactic was able to use its experience and strong vendor relationships, all in combination with quick thinking, to turn this situation into a win-win for all parties involved.