Positions Available

TRAVEL ACCOUNT MANAGER

Galactic Performance Solutions is a full-service incentive and performance improvement company.  By using reward, recognition, motivation and engagement as the structural framework for our customized incentive solutions, we can influence individual and collective behaviors which drive business results for our clients.

Travel Account Manager is the primary client contact, operations manager on assigned programs and team leader to an account team in the office.  This position manages full-service meetings, events and group incentive travel, both domestically and internationally.   

 

Responsibilities include:

·         Developing, prioritizing and implementing tactical project plans, including client promotion programs, destination management and travel meetings.

·         Communicating program details to team and Account Executive

·         Collaborating with graphic designers to create themed art for websites, print and electronic collateral and promotional items

·         Collaborating with systems web developers to customize registration websites and electronic communication

·         Collaborating with in-house Air Team to coordinate all attendees’ travel needs

·         Recommending creative solutions and developing best practices

·         Negotiating contracts and maintaining relationships with preferred vendors.

·         Building and maintaining relationships with clients and suppliers

·         Operating programs at or below established budget

·         Generating client billing

·         Performing program closeouts

 

Required Skills:

·         Customer service and problem-solving skills

·         Strong work ethic and demonstrated ability in managing multiple/competing priorities

·         Energy, enthusiasm and positivity

·         Accountability

·         Attention to detail

·         Strong knowledge of program/event management and budget maintenance

·         Able to travel frequently for a week or more at a time to operate travel programs and site inspections

·         English – fluent oral and written

·         Proficient in Word, Excel, Outlook and able to manage proprietary database

·         Proficient in basic financial math (i.e., addition, subtraction, multiplication, division, percentages, margin, markup, etc.)

·         Should be certified or qualify in First Aid and CPR Training and Notary Public.

 

EDUCATION AND WORK EXPERIENCE:

·         Four-year degree in hospitality, marketing, communications, or related field; CMP designation a plus

·         5-7 years of relevant meeting management experience, including planning incentives events both domestically and internationally combined with strong knowledge of incentive markets

·         Onsite event coordination and vendor management experience, including third party vendors

·         Experience working with hotels, DMC’s, transportation companies and talent agencies

·         Creativity in program design and communications

·         Manage internal and external budgets and expenses

·         Excellent written and verbal communication skills

 

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The team member must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  WORK ENVIRONMENT:

  • Work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time.
  • While performing the duties of this job, the team member is exposed to weather conditions prevalent at the time.
  • The noise level in the work environment is usually moderate.
  • The stress level can be high, usually deadline driven.
  • Moderate travel is required.

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